Shipping policy

Last updated: 14 September 2026

Processing times

Orders are normally processed within 1-5 business days.

During busy periods, launches, sales or holidays, processing may take longer. Any expected delays will be communicated where reasonably possible.

Delivery

Available delivery methods and prices are displayed at checkout.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been dispatched, delivery is handled by the relevant delivery provider.

 Please understand we are not responsible for lost or delayed packages. We recommend reaching out to your local postal service and customs agency. We're sorry for the inconvenience!

Incorrect address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before we resend it, where permitted by law.

Lost or damaged parcels

If your parcel appears to be lost, damaged or significantly delayed, please contact us with your order number.

We will investigate with the relevant delivery provider and provide the remedy required by applicable law.

International orders

For international orders, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country unless we expressly state otherwise.

Please understand we are not responsible for lost or delayed packages. Unfortunately once a package is shipped there is not much we can do to track it down since the shipping process is out of our hands once your package leaves our doors.

Customers are responsible for ensuring that the products they order can legally be imported into their country.